Companion Learning

Training Programs

A-Z of Customer Service

Interactively engages and educates management and staff on the basics and Advanced Techniques to wow your new customers and keep your old ones coming back.

"A rookie mistake will cost you at least one game every season" -- CFL (Canadian Football League) Analyst

A rookie mistake (un-trained staff) could cost you one customer every day. How much is a lost customer worth to you? $1,000, $10,000 or $100,000?


From acknowledging your customers the right way to zero tolerance policies we teach your staff the do's and dont's that will WOW your customers and have them coming back.
 

Team Building and Customer Orientation

Do the different departments of your operation "work and play well together"? In-fighting, finger pointing and buck passing are in many cases the norm. Team Building and Customer Orientation can help. This course gets all the staff working toward the same goals through better understanding, improved communication and team work.
 

T.E.A.M.S. - Hallmark of Emotional Intelligent (EQ) Staff

  • Think before acting
  • Empathy
  • Awareness
  • Motivated
  • Social Skills

We make sure your staff has the tools to deal with your customers the right way so they walk out WOWED.


For a free consultation or more information, please contact us.